At Darzi Baba Tailors, we aim to provide the best customer experience and ensure you are satisfied with every purchase. If you receive an item that is defective or not as ordered, you may request a return or exchange.
All return or exchange requests must be submitted within 24 hours of receiving the item.
Eligibility for Return
To be eligible for a return, the item must be:
- Unused and in the same condition as received
- In original packaging
- Accompanied by proof of purchase
Sale Items
Only regular-priced items are eligible for refund or exchange. Sale items cannot be refunded or exchanged.
Order Cancellation & Liability
Darzi Baba Tailors reserves the right to cancel any order at any time due to unforeseen circumstances. We are not responsible for delays or cancellations caused by events beyond our control.
Exchange Policy
We only replace items if they are defective or damaged. For exchanges, please contact us within 72 hours of delivery at:
Phone: +92 4187 519 22
Shipping
Customers are responsible for return shipping costs. Shipping charges are non-refundable. If a refund is approved, the return shipping cost will be deducted from the refund amount.
Delivery time for exchanged items may vary depending on location. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Hygiene Notice
Due to hygiene reasons, we do not offer refunds or exchanges on used or worn clothing items once delivered and checked.